So we have taken a step forward to make us better for our customers by joining the Approved Plumbing Heating Contractors 

This gives customers the chance to raise a complaint if required to the APHC and raises a complaint procedure as per the APHC rules. 

We must provide full contact details on all relevant communications with customers including written correspondence, quotations, Invoices and electronic communications. 

It also ensures that we have a minimum of £2m worth of public liability and £5m where staff are employed, and if staff is employed we only use competent operatives to undertake our heating and plumbing work. 

It also checks that we are fully qualified to carry out Gas and plumbing with gained qualifications such as NVQ2 AND NVQ3 including Water regulations. 

 

We are also going to become water safe as well giving our customers more knowledge that we have the extra skills. 

 

Nelson's Heating and plumbing have also got a waste licence so you can be assured that we will dispose of waste correctly. 

 

 

Have you had problems with your boiler, we are here to help. 

 

Today Nelson's Heating and Plumbing was local in flitwick repairing this glow worm flexicom combination boiler, unfortunately the boiler had numerous leaks from the diverter valve to the main plastic housing and flow pipe, a previous attempt was made by another company leaving the leaks and a bill that was not required. 

These faults have now been rectified within 24hrs notice at a reasonable cost, one happy customer who now doesn't have the fear of replacing a boiler or any other faults. 

The weather may not be great this summer but remember to service your boiler, as this helps efficiency and check for safety and the operation of the heating system. 

At Nelson's Heating and Plumbing we take pride in making sure that the radiators and the hot water is all working without no leaks and give you a full pdf of your service with a reminder after completion.