Posted on 24th September 2019 at 15:13
So we have taken a step forward to make us better for our customers by joining the Approved Plumbing Heating Contractors
This gives customers the chance to raise a complaint if required to the APHC and raises a complaint procedure as per the APHC rules.
We must provide full contact details on all relevant communications with customers including written correspondence, quotations, Invoices and electronic communications.
It also ensures that we have a minimum of £2m worth of public liability and £5m where staff are employed, and if staff is employed we only use competent operatives to undertake our heating and plumbing work.
It also checks that we are fully qualified to carry out Gas and plumbing with gained qualifications such as NVQ2 AND NVQ3 including Water regulations.
We are also going to become water safe as well giving our customers more knowledge that we have the extra skills.
Nelson's Heating and plumbing have also got a waste licence so you can be assured that we will dispose of waste correctly.